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Guidelines for Paying your Bill By Phone, Online
- Policy/Account Number & PIN – You must know your policy or account number, and Personal Identification Number (PIN) to make a phone or online payment. Both are located on your billing notice. If you’d like to make a phone or online payment and don’t have your PIN, you can get it by calling (888) 699-9182, option 0 (zero).
- Canceled Policies & Accounts
- Invoices cannot be paid by phone or online if the payment will post (i.e. be received by Integrity) on or after the cancellation effective date.
- If your policy or account is canceled, you cannot use the phone or online system to authorize a reinstatement payment. Instead, contact:
- Your local Integrity Agent (your agent’s name and phone number are included at the top of your billing notice); or
- The Integrity home office at (800) 348-1741 ext. 7755 to request a reinstatement of your policy or account.
- Locate your Integrity Agent
All requests for reinstatement are subject to company approval.
- Acceptable forms of payment – Integrity accepts MasterCard, Visa, Discover, ATM debit cards (must have the Pulse, Star, NYCE or Accel logo on the back), and electronic checks. An electronic check is an electronic transaction that is sent to your bank using your account information and appears on your bank statement as a debit or withdrawal. Because no paper check is produced, you will not receive a canceled check with your statement.
- Payment Cutoff Times– Phone and online payments will be posted the same day if you enter them before 5 p.m. CST. Any payments received after 5 p.m. CST (3 p.m. on Saturday) will be applied to the policy/account on the next business day. The online bill payment and phone payment options cannot be used after 11 p.m. CST to make a payment to a policy that is scheduled to cancel after 12:01 a.m. CST the following day.
- Returned Payments – Returned payments may result in the cancellation of your policy or account.
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Pay Your Bill 
